security camera on doorbell


Your wireless camera setup problem. You can visit our site for troubleshooting.

· Your wireless security camera won’t work? 

· No image, No video, can’t play video or can’t view cameras remotely?

Soliom camera problems and solutions may top your search list. The video Soliom Support  camera troubleshooting is very easy. There are top 10 methods to fix your security IP cameras not ,if it’s not working properly.

If you are suffering the same support camera issues like below, try the solutions to quickly solve all of them. And if you have any other question or need any help, you can contact with our EXPERTS.

“IP security cameras won’t work”??issues and problems:

· Soliom support camera playback is not working, just can’t play back the video.

· No video but camera LEDs are on.

· Soiom support cameras work in daytime but video loss in night time.

· Night vision does not work, infrared is not working or cannot record anything.

· Can’t connect to NVR security camera on my ipad/iphone.

· 24/7 recording is not working.

· Can’t view my Soliom cameras remotely.

· Got Lorex / Swann common security camera problems.

· No WiFi signal, it is so weak, soliom camera can’t connect to WiFi.

· Your DVR system or NVR system has red and green light flashing.

· Your security camera is not in color,not responding or not clear.

· You know how to check if a Soliom support camera is working or not without ideas about the CCTV camera working principle.“security camera not working” troubles, you can also try the soliom camera suppport troubleshooting.


soliom camera troubleshooting 1. Check the Soliom Camera Connection and Power

“Why ’Soliom camera setup is not working?” Firstly,Sure all the connections are correct and the camera is powered up. Check the guide or manual to make sure you have connected the camera as expected.

If you are using a wireless soliom support camera with issuesFirstly you check the WiFi connection,then you can use a network cable to test if the network connection is OK. Your router is working properly. For more details, you can see our previous post: Soliom support Camera WiFi Troubleshooting or you can contact our EXPERTS. You also check the power supply.

If you are using a wired or PoE soliom support camera, make sure the power supply and video signal is well transmitted. For a PoE soliom support camera, check if there is a correct and workable PoE switch or PoE injector. 

Soliom customer Support Number

Troubleshooting 2. Make Sure the Cabling Is OK

If the Soliom camera does not work properly To Illustrate, as the lights are not on in dark at nights, it is likely a cable problem, and it will cause no video and no image recording at night.

You can use another cable to connect the camera to see if the problem is solved. 

Troubleshooting 3. Check the Settings If Security Camera Won’t Work

It is very common to  forget about the camera settings. Most of you may find the soliom cameras have no motion detection alerts,  can’t do 24/7 recording, can’t connect to WiFi, or can’t record video at night, just simply because you haven’t set up the settings.

Always remember: Wifi Soliom cameras do have the features, some of which have been enabled by default while some need your manual enabling.

Generally, there is software an app on mobile phone or on computer for you to adjust the settings. Take Soliom Support app as example. You can download and install Soliom Support app on a computer.

Troubleshooting 4. Reboot the Security Camera to Fix Issues

The “outstanding Rule” in IT troubleshooting, especially for the not working soliom cameras, is to reboot the device. You can reboot your soliom support  camera to release the cache to flush, settings to recalibrate, and connections to self revise. To reboot the soliom camera, directly plug off the power supply, wait for a few seconds, and plug on again.

 Soliom camera troubleshooting 5. Check If There Are IP Address Conflicts

Each IP Soliom Service  camera needs to have a unique IP address, so it can send and receive data via a computer network or the Internet . If there is any another device using the same IP address with the soliom camera, there may be a conflict and it may cause your soliom camera not working. 

Check to see if your Soliom camera with problems has an IP address conflict issue.
There are 2 ways for the checking. In the Windows search box,  you can type “cmd” (without the double quotes) to open the DOS command prompt. You type the command “arp -a” (without the double quotes) to see if there are IP conflict.

Moreover, you can type the command “ping cameraIPaddress -t” (without the double quotes) – for example, if your IP camera’s IP address is, you should type “ping –t”. If you get results with “ TIMED OUT” or “Unreachable”, it means the IP soliom camera is not connecting to the network. Now, you need to Change the camera’s IP address or assign with another one.

Troubleshooting 6. Update to the Latest Firmware to Solve Security Camera Not Working

Most manufacturers or brands will release firmware updates regularly to fix soliom camera issues and glitch, and to add some new features. Check the Soliom official website to see if there is new firmware released for your Soliom camera, and update to the latest version of your soliom support camera .

And you can get easily way to update your soliom camera. You need to sure the firmware you download is the correct version for your security camera. Do not update to the wrong one.

Troubleshooting 7. Update to the Latest Client Software

If you can not connect to the security camera via software, that is  possibility because of the compatibility between the firmware and the software. Update the software and frame to solve camera related issues.
For instance, if you can not make settings of the video camera on software from computer, as well as can not remotely access the camera via the app on mobile phone, you update the software and the app to the latest versions of soliom support.

Always remember: always use the app or software from the manufacturer. That’s the perfect one for your camera to work with all the feature.

Troubleshooting 8. Reset the Security Camera to Its Factory Default

Factory default is always a workable method to fix soliom camera not working problems. Some soliom cameras come with a reset button, which enables you to one press to do the factory restore settings, but some come with a pin hole as the reset function 

Remember factory reset means it will remove all configurations and settings to the “factory default” settings. And you can enable the features you want again.

Troubleshooting 9. Refer to the FAQs for Home Soliom support Camera Not Working

Most problems and questions can be quickly answered and solved by FAQs (Frequently Asked Questions). Many manufacturers or brands have this section in websites. You can visit official website and look for the FAQs. Search key words about problems and you would get the related troubleshooting.

Troubleshooting 10. Ask the Tech Support Team for Help

Most Soliom Support camera companies offer free tech support. If you still can not solve your wireless soliom camera not working problem with all the above methods, you can email them or call for help +1 (213) 507-1630. A professional technician and experts will help you fix the problem.

Remember that you need to explain your problem as detailed as possible, so that the support team can solve your issues as soon as possible. As well as sometimes some issues are more complicated, so it takes time for the support team to have a detailed check and confirm.

All those troubleshooting solutions help fix Soliom camera not working, including the soliom security cameras not responding, Logitech/Xfinity security camera not detected, the infrared not working,  security camera IP address not working, defender security camera not recording, Iris/ Swann /Lorex /Samsung/Vivint security not working, or Bunker hill security camera night vision not working.